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- Natter with Nick featuring Sharon Milner
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Posts by category
- Category: Blog
- Why you can’t afford to ignore voice AI
- ConnectPro Agent Studio: A day in the life of an AI voice agent
- From chaos to clarity: How AI is reshaping the modern service function
- AI for sales impact starts here: Where to place your first (and next) bets
- AI-powered informal contact centres in Microsoft Teams: A game-changer for partners using ConnectPro
- How Microsoft partners can capitalise on the huge growth in demand for informal contact centres – it may be easier than you think.
- Addressing customer dissatisfaction: When Microsoft Teams falls short of expectations
- Unleashing the power of Contact Centre Lite: Extending Microsoft Teams Voice
Case Studies
- Architecting a Unified Platform: Teams, Salesforce and Financial Operations at Nucleus
- How ConnectPro enabled a financial services organisation to increase their first contact resolution rate
- How ConnectPro increased customer satisfaction scores and improved productivity for a local council
- How a recruitment agency reduced staff churn whilst increasing productivity with ConnectPro
- Discover how a UK Management Consultancy firm improved productivity and employee satisfaction with Teleware's Cloud Contact Centre
- Find out how Teleware's Managed Service helped a financial services firm to free up IT resource enabling them to focus on other business priorities
- Discover how Teleware365 implemented Direct Routing in Microsoft Teams for DC Thomson
- Learn how Teleware365 supported Barton Willmore to launch a cloud-based telephony system to over 300 users
- Discover how Direct Routing from Teleware enabled a specialist corporate broking boutique to give Microsoft Teams a voice
- Learn how Samsung was able to set up its 300 contact centre agents for remote working success.
- Find out how Teleware supported a community support group during the COVID-19 pandemic.
