Microsoft Teams voice solutions

Direct Routing

Direct Routing from Teleware is a simple and flexible way of enabling calling from Microsoft Teams. This cost-effective solution connects Microsoft Teams to the PSTN network or your current SIP compatible PABX/SBC and can be deployed quickly.

Direct Routing gives all users the ability to use Microsoft Teams as a single platform for all communication and collaboration needs.

Download the factsheet here

Cloud Contact Centre

Cloud Contact Centre enables organisations to manage their inbound and outbound communications. Built on Microsoft Azure, Cloud Contact Centre is intuitive, scalable, and global. Teleware’s IVR is included for even greater functionality.

Cloud Contact Centre is also integrated into Microsoft Teams. Users have full access to the solution through the native Microsoft Teams interface, creating a truly collaborative interface.

Download the factsheet here

Compliant Teams Recording

Teleware’s cloud-based solution provides a cost-effective and flexible way of enabling compliant Teams to Teams call recording.

Policy based recording is applied at user level, meaning that all calls to and from that Microsoft Teams user will be recorded and stored securely.

Download the factsheet here

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