Customer Overview Doc Type
Amtico International TeleWare Auto Attendant solution controls costs, increases customer service and is readily adaptable to meet changing business needs.
Aston University, Birmingham Adding value to IP with messaging and call distribution software.
Auckland University of Technology As a modern, forward-thinking organisation, the Auckland University of Technology (AUT) had clear objectives when choosing a new supplier of advanced telephony services.
Christians Against Poverty As an organisation offering advice and support to the needy, it’s vital to CAP that calls from those seeking help are answered as quickly and efficiently as possible and routed through to their dedicated caseworker or to an appropriate member of their team. A further requirement was an affordable solution enabling them to record calls and store them securely, despite staff working across a wide geographic area.
CIMIT (UK) Apart from needing to replace its ageing telephone system, CIMIT UK was looking to reduce its line rental and call charges. They were aware that there were a host of telephone solutions out there that they could use to their advantage to strengthen the identity of each of their brands.
TeleWare Hosted Communications solution supplied through TPSL.
Computacenter Computacenter uses a TeleWare IVR (Interactive Voice Response) solution to front-end calls into a number of European Service Support Centres. The solution integrates with the customer’s SIP-based infrastructure and is deployed on a high availability distributed architecture.
Countrywide Surveyors The decision by Countrywide Surveyors to replace its voice dictation system with a solution from TeleWare formed a key part of an on-going IT strategy that aims to increase productivity, improve the quality of service and contain costs.
Flying Colours This company had recognised that its old analogue telephone system was nearing end of life and, rather than accept its replacement as a necessary expense, saw it as an opportunity to reduce on-going costs and take advantage of the new telephone technology available which would improve their communications.For a successful small business such as Flying Colours, controlling overhead costs is vital, particularly during times of economic uncertainty.
TeleWare Hosted Communications solution supplied through TPSL.
Gambitsis Accounting services firm Gambitsis Partners took a bold leap when they replaced their aged switchboard with TeleWare’s SIP-based Unified Communications applications and Cisco’s Call Manager Express platform. One of New Zealand’s first IP telephony installations, Gambitsis says the new platform has significantly boosted their productivity and professional image, and is a firm foundation to leverage the evolving world of IP telephony.
Hillsprint Even when things go to plan, moving premises can be a disruptive period for any business as it strives to meet production commitments and maintain customer service levels whilst controlling overheads.”TeleWare and TPSL worked together to achieve the impossible. Had it not been for their sterling efforts, I dread to think what would have happened to our business,” Barry Ward, Hillsprint.
TeleWare Hosted Communications solution supplied through TPSL.
London Underground The London Underground Telecommunications Network serves all parts of the London Underground Railway Network, providing reliable and effective communications facilities for both business and operational requirements.
M.E.N Arena The M.E.N Arena receives over 1,000,000 telephone calls a year – around 2,750 calls each day. Most of these calls are from people wanting to book tickets for a forthcoming concert or wanting to contact one of the venue’s many departments. With this volume of calls from customers and potential customers, arena management were concerned to ensure that calls are handled efficiently in order to maximise revenue potential whilst controlling operational overhead costs.
Montagu Evans Senior partners at Montagu Evans recognised that an effective strategy for handling incoming telephone calls from clients was essential if the firm was to continue to provide a high level of service in an increasingly competitive market.
Nationwide A TeleWare system provides a full complement of voicemail services to over 1600 staff and the reaction from users has been very positive. Many have commended the system for providing new communication facilities – such as totally location independent working, different message options / holiday / absence message routing – and see many positive aspects, which will benefit them in carrying out their day-to-day tasks. Note: since this case study was published, Nationwide have invested in a major upgrade of its system.
Northamptonshire Police Northamptonshire is the first Police Force to combine the advantages of Airwave technology and TeleWare’s Personal Numbering solution to support officers’ nomadic and flexible workstyle.
Patricia Eve Patricia Eve Ltd had a traditional telephone system which had a number of limitations: it was unable to differentiate between internal and external calls when answering a call transferred from another extension; it was expensive to add further extensions as the company grew; and it did not have a telephone conferencing facility. “The TeleWare solution allows us to function more efficiently and professionally. Longer term, we see us making significant cost savings too,” Chris Eve, Patricia Eve Ltd.
TeleWare Hosted Communications solution supplied through TPSL.
RSPCA Operational efficiency can be particularly important within a registered charity, funded principally by voluntary donations and legacies. Every pound saved in administration frees funds for its raison d’être – preventing cruelty and promoting kindness to animals.
Royal Opera House, Covent Garden A TeleWare communications solution at the Royal Opera House has improved both customer service and internal communications.
The Curtain Room How a small business improved its image with a ‘local’ presence. A hosted telephony service with multiple geographic numbers and ‘find me, follow me’ services bring big company benefits to this enterprising small business at an affordable monthly cost.
Speed-e-loans Desktop SMS client supports identity checks for this on-line payday loans business.
United Utilities When United Utilities chose a TeleWare system to replace its ageing voicemail system, managers were confident they were putting in place the foundations which would allow them to cost-effectively introduce a range of new voice applications into the future in order to support the evolving needs of a dynamically changing organisation.