When Covid-19 hit and the UK was thrown into lockdown, many businesses had to change how they operate rapidly. With the sudden removal of all face to face contact, Provident Financial had to change overnight to maintain an uninterrupted service for their customers, many of whom depended on them, particularly in uncertain times. Find out how Provident used Teleware technology to transform the way they communicated with customers.

In this video our Marketing Director, Mark Elwood speaks to Tony Bradford, Solutions Architect from Provident. Listen as they discuss: 

  • The problems that they faced whilst transitioning to remote lending including staying compliant with FCA rules
  • How bespoke call recording solutions were deployed to remain compliant, efficient and productive
  • Why Teleware was the best partner for Provident