Integration into Microsoft Teams creates a single user interface making it even easier to use.
From as little as £10 per agent per month
Fast to deploy, easy to add/remove users, and inexpensive compared to on-premise based solutions, our enterprise-grade cloud contact centre is perfect for businesses looking for added flexibility and control in their telephony infrastructure.
This is one of the few contact centres that gives users full access through the native Microsoft Teams interface. Cloud Contact Centre from Teleware provides users with an enhanced experience every day.
Benefits include:
Built on Microsoft Azure, Cloud Contact Centre is secure, intuitive, and global. With added recording, we can ensure your contact centre complies with MiFID II, FCA and Dodd Frank regulatory requirements.
Yes. Cloud Contact Centre can be deployed with any existing telephony system and across mixed estates.
Agents can log availability to take calls from any device able to receive calls, creating a truly mobile and flexible solution.
The Call Assistant web interface allows agents to select which device they will be using e.g. mobile, home phone and to set their status to receive calls, e.g. ready or not ready. Agents can also make outbound calls from the same interface, ensuring that the correct company Call Line Identity (CLI) is displayed.
Supervisors can configure their dashboards with customisable data views. They will have the data they need in real time, ensuring agents are being fully utilised and assigned to the most valuable activities. Supervisors can also assist their colleagues with join/listen/whisper functions.
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