ConnectPro enables organisations to manage customer interactions seamlessly from a single, unified platform. By leveraging Teams, ConnectPro enhances communication and collaboration between agents and the wider business, enabling faster, more consistent support across multiple channels – including voice, webchat, WhatsApp, SMS and email.
ConnectPro
Modernise your communications with an AI-driven multi-channel contact centre for Microsoft Teams.
From as little as £30 per agent per month
ConnectPro is a Microsoft Teams integrated contact centre solution.
Designed for modern, distributed teams, ConnectPro offers an intuitive experience for both agents and supervisors. Real-time visibility into queues, wait times, and performance metrics ensures that service levels are maintained regardless of location.
Advanced routing and self-service ensure customers reach the right person first time, while AI voice agents handle routine enquiries around the clock, freeing up human agents for more complex tasks. Agent productivity is further supported with Agent Assist, providing real-time transcription and automated call summaries to reduce admin and speed follow-up.
ConnectPro integrates effortlessly with existing CRM and business systems via Microsoft Power Apps, while Power BI dashboards provide actionable insights from historical data to inform strategic decisions.
Quick to deploy and cost-effective, ConnectPro works with your existing Teams voice infrastructure—helping you reduce operational costs, improve customer satisfaction, and unlock the full potential of your communications ecosystem.
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