Record incoming and/or outgoing calls
Call recording from any phone, including mobiles
No remote recording equipment needed
Can be used selectively or to record all calls
The flexibility for you to record your calls wherever you work. Recordings can be stored and recalled at any time. When deployed from the cloud, this approach means you don’t need any expensive call recording equipment on your site.
Recording calls can benefit an organisation in so many different ways, such as:
- Staff training
- Ensuring accuracy of data collected
- Tracking customer and call centre activities
- Enhanced understanding of the customer experience
- Delivering greater peace of mind
Call Recording from TeleWare greatly reduces the cost overhead, enabling recording to be deployed over a customer PBX (IP or TDM) or over SIP Trunks, Mobile Extensions or IP Extensions - from our secure, hosted platform in a fully redundant and resilient distributed architecture.
This solution removes the high costs of purchase, installation and management associated with dedicated traditional call recording solutions and means that call recording can be cost effective for a small numbers of users. Where customers prefer an on-premise solution, we can provide that too.
With the TeleWare Call Recording service you can record your calls wherever you are and whatever landline or mobile you’re using. The solution can be configured so that all calls are recorded automatically or you can allow key staff to record their calls as and when they choose, just by pressing the * key during a call.
Our standard call recording service, suited to most business use, can be enhanced with secure and encrypted recording features and we have a hosted call recording service that meets the requirements for Financial Services regulatory compliance.
Where calls are recorded on demand using our normal business-class service, the recordings are delivered to a designated email address as a wav file. In all other cases, recordings are retrieved using the service’s web interface.
Interested in our solution and want to know more? You can either download the brochure or get in touch directly if you have any questions.