Traditionally, implementing a contact centre involves a significant investment in the communications infrastructure. But often there’s a need to set up one or more small, less formal contact centres, often using staff not based at a single office location. In these circumstances it can be difficult to justify the large capital outlay typically associated with traditional contact centres.

The TeleWare Virtual Contact Centre solution provides a cost effective solution.

Virtual Contact Centre avoiding upfront costs

TeleWare’s Virtual Contact Centre solutions can be delivered to your organisation as a hosted service, so you avoid capital expenditure and only pay a modest monthly service charge. It can be supplemented by voicemail and front ended with a Auto Attendant of IVR to meet business requirements.

Staff can be set up as being part of the contact centre and log on to receive calls at any location, using any phone over any network connection.

As you’d expect, our Virtual Contact Centre solution supports a whole load of standard contact centre features, such as call queuing, position-in-queue and customisable announcements, music-on-hold, flexible call distribution criteria, call recording, supervisor functions, wallboards and management reports.