Unified communications is a superior form of unified messaging, consolidating multiple business communications tools into a single mailbox and providing a single personal access number. All the different phone numbers – office phone, mobile phone, home office phone, fax – are integrated into one single 'universal' number and messages are stored in a single mailbox.
Unified messaging on its own tackles the problem of checking multiple voice and email inboxes but does not address the larger issue of improving call connect ratios. With unified communications, personal numbering provides a single contact point, improves the ability to get in contact with a person regardless of where they are, and delivers a single mailbox where all messages are sent and stored. It adds real-time call connection, routing and multi-party conference calling for each user. Solutions can be integrated into corporate voicemail systems, making them ideal for enterprises that stipulate the use of corporate voicemail.
Unified communications is suitable for all sizes of businesses – from large enterprises to virtual/home offices. It is invaluable for anyone who spends time on the road, who works outside a traditional office, or who needs to be accessible to important associates but needs better call control.