Solutions

Unified Communications

Cost savings offering return on investment of less than 2 years from increased productivity, time savings and ability of staff to work flexibly can be achieved by deploying a unified communications solution within your organisation.

In today's business environment, professionals are constantly bombarded with time and mission-critical information, most of which comes in the form of email, voice and fax messages. An employee's ability to handle and respond to these messages can mean the difference between a company that effectively communicates with its key audience, and one that is out of touch with those most critical to its success. The average employee now spends a substantial amount of the working day managing this information, rather than using it to advantage.

A recent industry study found that, by utilising unified communications, mobile users experienced a time saving gain of 70 percent when compared to the traditional means of checking messages.

Unified communications is designed to address four big communications challenges:

  • Managing multiple communications tools and devices
  • Putting an end to voicemail frustrations
  • Improving call connect ratios, particularly outside of the traditional office
  • Integrating mobile communications with the fixed line enterprise telecommunications infrastructure
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What is Unified Communication?

Unified communications is a superior form of unified messaging, consolidating multiple business communications tools into a single mailbox and providing a single personal access number. All the different phone numbers – office phone, mobile phone, home office phone, fax – are integrated into one single 'universal' number and messages are stored in a single mailbox.

Unified messaging on its own tackles the problem of checking multiple voice and email inboxes but does not address the larger issue of improving call connect ratios. With unified communications, personal numbering provides a single contact point, improves the ability to get in contact with a person regardless of where they are, and delivers a single mailbox where all messages are sent and stored. It adds real-time call connection, routing and multi-party conference calling for each user. Solutions can be integrated into corporate voicemail systems, making them ideal for enterprises that stipulate the use of corporate voicemail.

Unified communications is suitable for all sizes of businesses – from large enterprises to virtual/home offices. It is invaluable for anyone who spends time on the road, who works outside a traditional office, or who needs to be accessible to important associates but needs better call control.