Typically perceived as a tool for social communication, the uptake of SMS within the business environment is increasing significantly. The use of the Short Message Service (SMS) is associated with mobile phone users and has grown phenomenally over the last 5 years.

Within the office environment, sending SMS messages from a mobile phone is prone to issues such as poor or no mobile signal and may not provide the most economical method. The ability to send SMS messages from a desktop environment and out through a specialist service provider is a more attractive solution. A further advantage of this approach is that corporate address books and distribution lists can be readily integrated into the solution.

Where a private mobile network is deployed to provide GSM coverage throughout a defined area, such as an office complex, manufacturing facility or campus, the use of SMS over the network opens up other possibilities in addition to the normal text messaging.

For example, integration with plant control systems or fire detection systems enables key staff to be immediately notified of an incident and provided with specific detail to inform their required response.

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