Personal Numbering improves customer service by increasing the ability to contact staff with one phone call and is particularly relevant for staff working from a variety of locations.

We have all tried calling a string of numbers in an attempt to get hold of someone. So often, business cards will have a person’s direct business number, possibly the main switchboard number for their place of work, perhaps their home telephone number and, of course, their mobile number. Which number do you call first and how many attempts before you get an answer? Perhaps you call their direct number first and leave them a message; then you try their mobile and get through to voicemail again. Should you leave another message? You’d rather speak to them over a landline, if possible, because they may be travelling if they are on their mobile – and calls to mobiles cost more!

Sounds familiar?

Well, an answer to this nightmare can be provided through a personal numbering solution (also referred to as virtual numbering) where the telephone number is associated with a particular person rather than a specific telephone handset. With a personal number solution, callers always dial the same number and the ‘owner’ of the number pulls calls to their current work location by a quick and simple log on procedure.