Migration & Consolidation

The Typical Management Dilemma

• complex infrastructure, multiple vendors, mixed technology
• wide variety of handsets
• patchy applications availability
• variable user experience
• pressures to "rip & replace", standardising on one vendor

Enterprise communications infrastructures are, typically, complex with a mix of different PBXs and handsets across the estate. With one manufacturer’s advanced telephony features and applications differing from another, the user experience for staff can vary, depending on which handset they use.

Management often face the dilemma of whether to opt for wholesale replacement, with the associated cost and disruption, in order to migrate to a consolidated network with a common set of applications available to all staff from any telephone device.

How can a TeleWare Solution Help?

• overlays existing infrastructure
• provides a broad range of proven applications
• ensures a consistent user experience
  ... from any device, anytime, anywhere

A TeleWare solution, based on open standards, will integrate with all major PBXs / IP-PBXs and provides a high availability, scalable applications platform, delivering a consistent user experience at any telephony device. A wide range of proven, feature-rich applications are available which can be customised to meet specific call handling strategies across your organisation.