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IP Centrex / IP Extensions

With an IP Centrex telephone service you no longer need a PBX (Private Branch Exchange) system physically on your premises as all the switching of calls and associated features are provided remotely via your chosen service provider.

Call Handling Strategies

Making the Connection

Connection from the IP Centrex service to the customer’s premises is provided either using an existing IP network connection, such as a DSL service, or over an IP private network. Communications are distributed internally over your existing LAN (Local Area Network).

IP Extensions at the Desktop

Calls between users in a single tenancy or group of associated tenancies are, typically, free of charge and calls between groups of associated companies can, potentially, be at specially discounted rates. Telephony services are provided at the desktop through an accredited SIP compliant telephone handset or soft phone. Using a soft phone removes the cost to the business of providing telephone handsets. When used in conjunction with a private mobile network, mobile phones can be used as office extensions connected to an IP Centrex service.

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News & Events

Comms Business Awards Finalist

Wed, 16 May 2012 12:20:00 GMT

for TeleWare FSA Call Recording solution.

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Call Recording, Fraud Detection & Analytics Showcase 2011

Tue, 01 Nov 2011

Find out more information about the scheduled TeleWare event here

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Benefits of IP Centrex

  • Allows easy expansion or contraction of business phone services
  • Rapid deployment of new phone services
  • Deliver services on a per-user basis
  • Removes overheads of managing on-site technology
  • Avoids unplanned maintenance charges
  • Enables organisation to focus on core competencies
  • Ensures telephony service is kept up-to-date
  • Delivers the capabilities of an on-site PBX without the overheads
  • Ability to use the same mobile phone for external communications
  • Access a wide range of telephony applications, such as conferencing & call recording

Explore the TeleWare Intelligent eXchange product