The speed and efficiency with which calls are handled can have a profound effect on your organisation’s future success and profitability.

If callers are kept hanging on and can’t quickly resolve the purpose of their call, they’re likely to become frustrated and dissatisfied with the service you’re providing. Sooner or later your organisation’s reputation would be damaged and you could lose their goodwill and custom.

Fast-paced business, an ever-changing work environment, technological issues and a geographically dispersed workforce can all exacerbate the problem.

But they don’t need to.

TeleWare provides innovative solutions for inbound call handling, specifically designed to address these issues.

Enhancing existing call centre solutions

Automated call answering solutions can add value at the front end of a call centre to ensure all calls are answered promptly and callers are kept informed while waiting to speak to an available agent. We provide the unique ability of our Auto Attendant and IVR applications to front end all calls into a number of distributed call centres, balancing call volumes across the various centres so as to optimise resource utilisation. Our hosted service supports queuing calls ‘in the cloud’, removing the need for additional on-site resource. The solution can be extended to support remote and home-based staff to cater for peaks in traffic and out-of-hours cover.