Flexible & Mobile Working

Flexible & Mobile Working

A Growing Phenomenon

Flexible Work programs, initially implemented in the mid 1990’s, are rapidly becoming a vital part of ‘how we do business'. Today, business is under pressure to support ‘Work Life Balance’ whilst at the same time exploiting existing investment and advancing technology. The UK currently has 2.1 million home based workers and another 8 million who regularly work 1 or 2 days per week at home.

The Economics of Flexible Working

In the UK, each office desk (14 m2 ) is currently valued, on average, at £12 K. Whilst improvements in productivity range quite widely, a recent report put the benefit at 1.2 hours per day and valued this at £90 per worker per day. Without flexible work, each office employee requires a fully serviced desk and that cost can range from £5K to £20K.

A flexible work program will reduce the 1:1 planning metric to 1:n planning metric (n < 1). If you were to achieve a 10% reduction in work space cost (n=0.9) then, for each 100 employees, you would expect to return £120,000 in cost savings and £180,000 per annum in improved productivity.

Communication Facilities

Flexible and Mobile workers will often depend on a mixture of their home telephone numbers which creates the risk of an unprofessional presentation of the business, or rely on mobile phone usage which will increase call costs.

When using these phones, they will not have access to the business applications that are provided by an office-based solution. For instance, PBX features such as call transfer and hold, or the ability to initiate conference calls or record calls. Similarly, staff using a mobile phone will not normally have involvement in an auto attendant or IVR solution or with a virtual contact centre or team.

Solutions from TeleWare

TeleWare provides solutions for personal numbering, virtual team working and virtual contact centres. The TeleWare intelligent Office solutions will deliver PBX features to any phone over any network, ensuring the flexible and mobile workers have access to all PBX features and are professionally represented as part of the business. intelligent Office solutions provide voice services to flexible workers for the business.

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