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Dispersed Teams

The principle of staff collaborating and working together as a team lies at the core of many successful organisations and becomes ever more important during times of economic uncertainty, budgetary constraints and stretched resources.

This principle can be applied not just to staff working together in the same department and in the same office but, for example, to multi-discipline groups of staff from different parts of the organisation that are involved with a specific product, project, customer or event.

Often, queries could be handled by a quick phone call to anyone within a team. But with an increase in staff mobility, flexible work styles, home-working and with organisations split across multiple sites, getting hold of staff quickly can be problematic.

Dispersed Teams
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Comms Business Awards Finalist

Wed, 16 May 2012 12:20:00 GMT

for TeleWare FSA Call Recording solution.

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Call Recording, Fraud Detection & Analytics Showcase 2011

Tue, 01 Nov 2011

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Working as a Team to ensure callers make just One Call To Get An Answer

  • Each virtual team can be allocated its own DDI (Direct Dial Inbound)
  • Calls are distributed around available team members irrespective of their work location, telephone handset or network connection type
  • The manner in which calls are allocated to team members is selectable
  • Calls for the team are announced to the person taking the call so they can answer appropriately
  • In the event that no team member is available, calls can be placed in a queue
  • Callers are also able to leave a message and team members will be alerted of its arrival

Discover more about our Intelligent Office suite.