Continuity & Control

Continuity & Control

Effective communications services are vital to most organisations in enabling them to function.

Imagine!

  • A major incident prevents access to the business premises
  • Key staff are unable to get to work due to severe weather, travel disruption, family illness
  • Employees can’t be contacted by colleagues because home/mobile numbers are unknown

The effects of a major incident can reach far beyond the immediate area of impact, causing widespread disruption to many businesses. An inability to communicate can lead to a significant loss of business; the consequences may even be catastrophic, leading to business failure.

It's not just major incidents that can cause an organisation to become vulnerable, however. Staff can be prevented from reaching their normal place of work for a whole range of reasons, such as problems with the car, bus or train services delayed or cancelled, family illness, a gas leak close by the offices, etc.

How Can TeleWare Help?

TeleWare's Voice Continuity solutions will help your organisation mitigate the impact of an incident by maintaining communications.

TeleWare intelligent Number enables your staff to ‘pull’ their calls to an alternative landline or mobile phone when unable to work at their normal location – this ensures continuity of contact.

Auto attendant and IVR solutions, developed with TeleWare iAA and iVR applications, can be triggered remotely and used to handle calls when the operator is absent - ensuring all calls are answered promptly.

Maintaining 'Business as Usual'

TeleWare intelligent Office solutions include a number of optional services which can be utilised in the event of an incident to help the employer fulfil its duty-of-care and help the organisation maintain a position of 'business as usual'. Options include:

Group Voice Message Broadcast alerts employees by sending an automated message to the entire workforce or specified groups directly affected by the incident. 

Group SMS Broadcast alerts affected employees via an automated SMS text message.

Remote Activation of Emergency Mode allows automated call answering to be invoked remotely (e.g. from a mobile phone) to ensure all calls are answered appropriately, playing a pre-recorded message to callers and/or routing calls to an alternative location. This feature is particularly useful during fire drills when the office is quickly evacuated and the divert-to-emergency option is often overlooked.

Announcement Mailbox provides a single number for staff to dial into for the latest news on the incident.

Call Recording can be provided to any telephony device, enabling companies with compliance issues to allow employees to remain productive on their mobile or home telephones.

Instant Conference enables key personnel to communicate with each other during an incident.

Unified Messaging provides access to voicemail and faxes from any location, including email inboxes.

Business Continuity for Mobile enables mobile phones to search for and use any available network should the home network be unavailable or congested.

Mobile DR enables the rapid deployment of a Private Mobile Network to enable mobile phone usage when the mobile operator networks are unavailable or congested.

<< Back