Auto attendant solutions can enhance call management by swiftly leading the caller through a logical sequence of steps to enable the call to be directed to the right person or department, removing the need to wait for a receptionist to direct the call. An auto attendant solution is ideal for handling high volumes of calls at times when receptionist / operator staff are unavailable or resource is limited.

To avoid the issues of caller frustration and dissatisfaction that may be encountered when using such systems, auto attendant menus should be carefully created and kept up-to-date with changing business requirements such as holiday periods, seasonal variations in opening hours and new products or services being available.

To be effective, changing the way an auto attendant solution handles calls needs to be simple and easily handled by non-specialist local personnel. If well designed and maintained, an auto attendant system will increase customer satisfaction; if not, they it may become a problem and barrier to customers rather than a customer service.