An auto attendant solution is ideal for handling high volumes of calls at times when receptionist / operator staff are unavailable or resource is limited. Auto attendant solutions can enhance call management by swiftly leading your caller through a logical sequence of steps to enable the call to be directed to the right person or department, removing the need to wait for a receptionist to direct the call.
To avoid the issues of caller frustration and dissatisfaction that may be encountered when using such systems, auto attendant menus should be carefully created and kept up-to-date with changing business requirements, such as holiday periods, seasonal variations in opening hours and new products or services being available.
You should be able to carry out updates to your auto attendant system internally, without the delays and additional expense incurred in using external contractors. If well designed and maintained, an auto attendant system will increase customer satisfaction; if not, they will become a problem and barrier to customers rather than a customer service.