White Papers

Overview
This white paper looks at the benefits of automating the standard services of a receptionist and discusses how Voice Activated Directories can provide an easy-to-deploy voice automated solution to deliver calls.

Overview
This paper looks at creating private mobile networks where mobile devices function as fully-featured PBX extensions and where intra-office calls will bypass the operator's network using the IP VPN or Intranet. Calls are transported as VoIP traffic.

Overview
This paper outlines the issues involved in creating a communications business continuity plan to protect telephony services.

Overview
This paper examines the trend towards increasing use of flexible working practices and looks at how these can be delivered in enterprises of all sizes by building on the latest voice and data integration capabilities and using a mix of on premises and hosted services to support the new flexible workstyles.

Overview
This paper will outline how a hosted service operates and what advantages it can offer over client-purchased, on-premises PBX solutions.  It will also investigate what types of customers are most likely to adopt a hosted approach, as well as establishing whether there remain certain scenarios that are best addressed by more traditional on-site PBX telephony.

Overview
In a modern business people are not tied to their desks, they move from desk to desk in a building, they work at other offices, they work from home and they are one the move in cars and trains.  One of the central issues to any business is how to route calls to people easily and efficiently.  This paper will look at some of the options available.

Overview
The goal of being able to extend the features, capabilities and benefits of a PBX out of the confines of the corporate network is achievable.  Intelligent telephony solutions can be created today using a combination of open standards SIP applications running on existing LAN/WAN infrastructure, the internet and wireless networks, in conjunction with mobile technologies like GSM and GPRS.  This type of intelligent telephony will reduce mobile phone costs and increase contactability – two key requirements for most businesses today.  This paper addresses the question of what is an intelligent telephony solution and why we believe businesses will increasingly take this approach to their telephony.

Overview
An insight into some of the advances taking place in the Interactive Voice Response ( IVR) marketplace and how the maturing of speech recognition technology has added significant value and flexibility to IVR applications, making them an increasingly powerful tool for the enterprise seeking to manage the costs of incoming calls while maintaining high levels of customer service and customer satisfaction.

Overview
Despite email and website access, over 90% of all customer interactions with companies still happen over the phone. To meet the demands of customer service and costs control many businesses are now investing in automating thosephone based interactions using voice automation technologies including Automatic Speech Recognition (ASR) and Text To Speech (TTS). This paper looks at where Voice Automation Solutions can provide benefits to a business as part of their communications strategy.

Overview
Incoming calls can be critical to a business. At best, a poorly managed incoming call strategy will create a poor impression of the business and create customer frustration and impatience. At worst, missed or delayed calls from potential customers or key Incoming calls can be critical to a business.

Overview
Introducing the TeleWare PurePlay Approach to Telephony Applications, a simple concept with profound implications for how people will think about telephony solutions. PurePlay telephony is an open standards, open architecture solution based on software only and delivering telephony and communications applications over IP. Telephony, including switching, becomes another application within Information Technology deployment requirements of enterprises - no special hardware required.

Overview
Communications is all about enabling the individual to receive and send his communications in an easy and timely manner. The reason for wanting voice, video, text, and data through a single device or interface is to enable individual productivity and flexible access methods. Since many individuals are on the road or away from their all important PC, the only method of making contact over long distances is still, for many, by voice - whether using a landline or a mobile phone.

Overview
To be able to predict the future, we need an understanding of the past and the present as well as information on data to support certain trends and likely outcomes. This paper looks at how voice technologies are likely to evolve.

Overview
Most vendors insist that you need IP Telephony to gain the benefits of unified communications, tele/home working and wide area call centres and to take advantage of new features like video support and telephony presence. This is simply not true! TeleWare provide Business applications that will improve your communications without the cost and disruption of changing to IP Telephony - unless you want to!

Overview
Convergence is dissolving network boundaries and enabling the development of new service concepts, e.g. the ability to create private mobile GSM networks.

Overview
The reason for wanting voice, video, text, and data through a single device or interface is to enable individual productivity and flexible access methods. Since many individuals are on the road or away from their all important PC, the only method of making contact over long distances is still, for many, by voice - whether using a landline or a mobile phone. Communications remains today a two way communication - by voice as well as through the PC based desktop.

Overview
The TeleWare application suite has consistently demonstrated the unique flexibility of its architecture by enabling support for new network types and protocols. This has included accommodating the changing world of mobile networks, the demands of proprietary vendors? solutions in their traditional Time Division Multiplexing (TDM) architectures and support for the new open standards of converged Internet Protocol (IP).