Web Assistant

What Is It?

Web Assistant is a portal for users to personalise their own services profile. It allows access to fax and voicemails and set up of call routing preferences. Web Assistant users can control their telephone call handling and access messaging services from anywhere in the world, without requiring a PC loaded with client application software.

The Proposition

Being a ‘thin client’, browser-based tool, Web Assistant cuts out administrative overheads associated with installing and upgrading which is particularly significant for businesses with a large number of users. Web Assistant gives control to the user through a web interface.

Key Benefits

Flexibility - the Web Assistant service can be accessed from any PC, WAP-enabled mobile or PDA using an internet browser
Full access to your voice and fax messages
Customise your own profile
Shows record of calls received or abandoned
Clear distinctive icons are used to denote different message types making it easy to use

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis.

How It Works

Getting Started
Web Assistant is automatically available to users each time they access the applications. Web Assistant is loaded by pointing to the appropriate address from a compatible browser – Microsoft Internet Explorer 5.5 onwards and Netscape 6.2 and above. Personal log in details create a secure environment.

Access to Voicemail
Web Assistant can be used to display and access voice and fax mails. New messages are highlighted and can easily be identified. Individual messages can be accessed, with voice messages played back using PC speakers or the user’s registered phone, and fax displayed on screen.

Controlling Calls to Your Personal Number
intelligent Number and intelligent Assistant include a comprehensive set of options that enable users to control how calls to their personal number are handled. For example: