Products

Integrating Mobile into the Business

Enable call recording from mobile phones on third party call recording hardware.

Corporate call recording on the mobile

No need for reconfiguration

No upgrade or hardware changes

Fraud management

Low support costs

Retain your existing mobile phones

What It Is

Mobile Record Connect (MRC) uses enhanced call routing functionality to enable call recording from mobile phones on third party call recording hardware without the need for reconfiguration of existing equipment or for significant infrastructure changes.

Interconnection to the onsite call recording hardware is provided by a specialist dedicated Trunk running across an IP interconnect, or a call divert from our platform over the PSTN. Our unique call routing approach ensures that all voice calls to and from mobile phones fitted with TeleWare Mobile SIM cards are routed to the required destination, typically either the PBX or call recording hardware.

The Proposition

Until now, businesses have had no control over mobile phone use and no way of directly managing fraud situations around their mobile numbers. Providing call recording to the mobile phone from your existing selected third party call recording solution is a cost effective way to provide mobile call recording, plus maximise the use of your existing investment and consolidate all call recording records in one single system with a consolidated front end for both fixed and mobile.

MRC enables businesses to ensure all calls made from business mobiles are passed to the corporate call recording platform for recording. For example, a MRC connected call recording solution can ensure all calls are recorded, without any possibility of avoidance. Calls can then pass out to the PSTN or over a connected IP VPN, Mobile Trunk or corporate network in order to take control of call costs.

With MRC, there is no client on the mobile phone so there is no risk of circumventing the prescribed call routing. Since there is no change to the way the mobile phone is used, there are no training or support implications for the business.

How It Works

Inbound calls are routed to the TeleWare Mobile SIM via the MRC by the mobile carrier network. For outbound calls, the TeleWare Mobile SIM is configured to route all calls to the TeleWare platform and across the MRC to the designated third party call recording hardware. All calls are presented on a single phone bill.

CLI Presentation
TeleWare Mobile will always pass the originating mobile CLI through. In some instances, the carrier may not be able to present this CLI to the destination handset. In this case, an additional mobile trunk can be installed to pass traffic to the TeleWare platform and over the network to the destination handset, avoiding the limitations of the carrier interconnect.

Creating Resilience
When a Mobile Trunk is used a second redundant backup trunk can be used to provide an alternative route in case of interconnect failure. It is recommended, in order to ensure compliance at all times, that this second trunk be based on an alternative carrier’s interconnect.

About TeleWare Mobile

TeleWare Mobile integrates fixed and mobile telephony in the core, delivering telephony applications usually associated with fixed telephony on the mobile handset. TeleWare Mobile provides the business with control and common functionality across the entire enterprise voice estate, making mobile part of the corporate estate with no need for new technology, mobile clients, WiFi or any special hardware deployment.

TeleWare Mobile
Fixed Mobile Convergence solutions for today’s business – one phone, one number, one bill, one set of common applications

TeleWare Mobile Compliance
Mobile call recording solution to meet stringent security and encryption requirements including FSA Compliance

Mobile Direct Connect
Connect your mobile phones to your own voice switch for application convergence between fixed and mobile

Mobile Record Connect
Connect your mobile users to your third party call recording solution with no reconfiguration or hardware changes

Business Anywhere
Mobile bundles designed with the needs of business in mind and providing fixed line applications on the mobile phone

Download The Brochure Customer Case Studies

Latest News
Latest Events

Comms Business Awards Finalist

Wed, 16 May 2012 12:20:00 GMT

for TeleWare FSA Call Recording solution.

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Call Recording, Fraud Detection & Analytics Showcase 2011

Tue, 01 Nov 2011

Find out more information about the scheduled TeleWare event here

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Feature	Description	Benefit
Call routing to profile	TeleWare Mobile SIMs will intelligently send all voice calls made from the mobile via the MRC	Cost savings and control
Enables the use of third party call recording hardware for mobile call recording	Ensures all calls are routed for call recording on MRC connected third party call recording equipment.	Easy to use. Protects existing investment
FSA Compliance ensured - no user bypass	All call recording both fixed dn mobile is centrally managed and reported on through the third party call recording hardware	Mitigate risk.
Central point of management and reporting	Just press the star key at any time during a call and the whole call will be recorded and sent to your chosen email address.	More efficient management form single system providing consistent common reports.
Enables Governance and Fraud Management	Integrates with enterprise fraud management and reporting tools for greater governance and control.	Ability to react swiftly in cases of fraud.
CLI Presentation - numbers are preserved	The inbound and outbound numbers are preserved throughout for a seamless user experience.	Maintain your corporate identity.
Ease of deployment – any mobile device, including any Smartphone	Any mobile device, including all Smartphones, can be fitted with a TeleWare Mobile SIM configured to route calls over the MRC. Since the solution is SIM card based, there are no dependencies on device type or version number.	It is as simple as a SIM card replacement and MRC setup on a designated IP interconnect.
Easy user experience	From the user’s perceptive, mobile calls are made in exactly the same way as usual. They are unaware that all calls are being routed over the MRC.	There is no need to enter special codes or double dial and there is no delay to create confusion over the state of the call.

Optional add-ons:

Feature	Description	Benefit
Secure Call Recording & SMS Audit	All calls automatically recorded and held for 185 days in secure TeleWare data centre and only accessible via a secure web interface.	Mitigate risk. All storage is tamper evident. FSA Compliance
Encrypted Call Recording & SMS Audit	Enhanced version of Secure Call Recording using 2048 bit RSA signing and encryption.	The system ensures no-one else can decrypt your recordings.
Sharing Calls within a Team	Just set up the phone numbers for your team and its members, in the order you’d like us to try them. Every time someone calls your team we’ll try each number until the call is answered	Being part of a team and answering your share of calls. Never miss a call.
Auto Attendant	All calls are answered promptly with your personalised greeting and callers prompted to choose the department or function they require (fully configurable by you). For each menu option you can set up a list of numbers to try, ensuring that callers always reach the best available person.	Even the small business user with few staff out and about on their mobiles all day can project that ‘big company’ image. Supports different call flow or pre-recorded announcement for out-of-hours service.
IVR	A more powerful version of the option above enhancing the call management capabilities to include call queuing, routing on the caller’s number or the number dialled and the ability to deliver calls to multiple handsets simultaneously.	Handle incoming calls on mobiles as part of your call distribution. Maintain your corporate identity.
Softphone	This software application runs on your PC or laptop and is used with a headset to provide a fully functional telephone using the same number as your mobile.	A useful alternative to using your mobile if working from home and on a long conference call, for example.