intelligent Presence Manager (iPM)

Real-time information so you can see who’s busy or free

What is it

intelligent Presence Manager (iPM) provides a visual indication of the status of other users / extensions on your system. For intelligent Number (iN) users, registration status and call routing options are also shown, regardless of which phone the user is registered to.

Telephony presence information keeps others informed of your availability status enabling them to make an informed decision as to when to call - saving on voicemail costs and ensuring time is not wasted on calls to users who are busy or unavailable.

The proposition

Presence information improves awareness and call efficiency. It is available irrespective of the PBX / IP phone type being used or whether the user is registered to a landline or mobile.

Knowing that someone is free to accept a call before calling them saves valuable time and helps ensure that calls are answered by people, not voicemail.

Key Benefits

Keeping others informed of your contactability improves productivity
Contact list presence display for personalisation
Ease of use with no need for training
Less use of voicemail reduces mailbox sizes and retrieval costs

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis. Within the hosted services, presence information is provided for all users in a tenancy.

How it works with intelligent Number

Status presence information is available for users on any IP or digital PBX when using intelligent Number (iN). Through iN, you are registered ‘here and now’, advising the system of your availability for calls so you have set your status - for instance, to indicate you are unavailable for calls. iPM makes this information visually available to other users through the web.

A group of contacts is added to a buddy list which displays whether they are registered available or unavailable.

How it works with Hosted Tenancies

With staff increasingly working from a variety of locations, it’s not always possible to know if, or when, they are able to take calls. Presence Manager provides a real-time display of the status of IP hosted services users on the relevant tenancy of the platform, indicating whether the extension is in call or free to take calls, and the availability of iN users.

Download the Product Sheet

Click here to download the intelligent Presence Manager Product Sheet in Adobe PDF format.

Features & Benefits

The features and benefits of intelligent Assistant.

Feature	Description	Benefit
Presence display	A graphical representation of the registration status of users on a contact list independent of PBX type.	Quick and easy information on availability increases productivity and avoids wasted calls to users that are unavailable whatever phone or network they are registered to.
IP telephony presence	A simple graphical display that shows the call status for users registered to IP Extensions.	Allows the caller to check that the person they want to call is not just registered available but also free to accept their call.
Dial Contact	Allows the user to select a contact on their buddy list and click to dial them.	Easy point and click calls made from the desktop, saves time on number lookup and so increases employee productivity.
Ring back when free	When a buddy list contact is shown as being on a call, the user can opt to have the system call them back when the contact becomes free.	Increased employee productivity and automatic call reminder for important calls.