intelligent Call Recording (iCR)

Call recording wherever you are – even from your mobile

What it is

intelligent Call Recording (iCR) provides the flexibility to record calls wherever you work. Recordings can be stored and recalled for reference at any time, without the need to purchase and house expensive on-site recording equipment.

The Proposition

iCR offers true device independence – so you can record your business critical calls on either a landline, IP extension or mobile phone. Most on-site call recording solutions will not handle calls to or from a mobile phone.

Key Benefits

Ability to record incoming and/or out-going calls
Ability to record calls to or from any telephone, including mobile phones
Ideal solution to support staff working from home, no remote recording equipment needed
Can be used selectively or to record all calls

Delivery / Upgrade

All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis.

How it works

On Demand
Calls can be recorded by pressing the star (*) key at any point during a telephone conversation and the recording will capture the full telephone call.

Record All
Calls are blanket recorded so that all calls are recorded automatically.

Upon completion of a call, the recording is converted into an audio file that can be received via voicemail. It can also be stored and accessed online using the iCR web interface.

Please note that intelligent Number is needed to use the Call Recording service.

Download the Product Sheet

Click here to download the intelligent Call Recording Product Sheet in Adobe PDF format.

Features & Benefits

The features and benefits of intelligent Call Recording.

Feature	Description	Benefit
Device and Network Independence	Provides the flexibility to take calls wherever you work, with the added benefit of recording.	Provides peace of mind. Enhance understanding of the customer experience. Help identify staff training needs. An affordable solution that eliminates the need to purchase expensive on-site recording equipment.
Retrieve and Review Recordings	Retrieve and review the contents of previous telephone calls.	Reduces the risk of misinterpreting information from business calls. Helps resolve disputes on a fair basis. Meets compliance requirements even when using a mobile phone.
Graphical User Interface	Wav file recordings can be collected via Web Assistant.	Easy to use.
intelligent Mobile	Provides menu based access to call recording from the mobile phone.	Call recording on the mobile phone.