Improved team productivity
Increase first time call answering
Cuts time spent on call backs
A professional & personal approach
Reduces call back charges
Increase customer satisfaction
The Proposition
Not only has the primary contact the option of picking up incoming calls on any handset - internal, external, fixed or mobile – on any network at any location in the world, their alternative contacts also have that option, if they too are Intelligent Number users. Only if nominated individuals are unavailable will calls be passed to voicemail.
Intelligent Assistant
When someone is unavailable the call is passed automatically to an alternative contact.
Delivery / Upgrade
All applications are scalable and can be integrated into the customer’s existing infrastructure or provided as a hosted service on a pay-as-you-go basis.
How It Works
If an Intelligent Assistant user is already on a call or otherwise unable to answer, an incoming call can be automatically passed to a designated individual or team. The transfer is swift and unobtrusive for the caller, which greatly reduces the possibility of an abandoned call.
A ‘whisper transfer’ service can quickly inform the call handler who the call is for and why they are not answering in the seconds before the call is taken.
In manager/secretary mode, a secretary can handle calls on behalf of one or more managers, irrespective of the location of the managers or secretary. This helps the company maintain a professional communications image.