The Proposition

The TeleWare Audio Conferencing service enables the business to get staff together as a team irrespective of their location. Accessed through a web browser or any telephony enabled device, TeleWare has the ability to record conference calls, even when on a mobile.

How pre-booked conferencing works

The initiator books the conference over the telephone through an automated voice response service or on-line via a web browser (on-premise only). The booking is allocated a unique ID number, which the chairperson gives to the other participants, and a chairperson’s ID which is used to commence the conference session. Pre-booked conferences can be cancelled or details, such as time and date, changed at any time prior to the start of the conference. The chairperson must be an intelligent Number or Voicemail user.

As each person joins a conference by dialling the service number and entering the conference ID, they are automatically announced. Similarly, when someone leaves the conference their name is announced.

How instant conferencing works

The Audio Conferencing application also supports unplanned, ad hoc conferences. Access the service from any phone or web browser (on-premise only) and you are provided with a unique ID for your call. To start a conference simply ring into the conferencing bridge number and enter your registration number to activate the conference. Other participants dial in and enter your Intelligent Number of Voicemail pin number.

Conference recording gives you the added benefit of recording your telephone conferences, which can be stored and recalled for reference at any time without the need to purchase expensive on-site recording equipment. Recording can be initiated at any time by the conference chairperson.

Delivery / Upgrade

Conferencing applications are scalable and can be integrated into the customer’s existing infrastructure or provided as Instant Conferencing as a hosted service on a Communications as a Service (Caas) basis.