Communications Solution to Enhance Security

Maintaining public safety is not just a legal obligation but a necessary step towards building a trusted venue with repeat revenue opportunities. In an uncertain world, there is a heightened need for security staff to be vigilant and prepared for all eventualities. We increase security at your location by empowering multi-agency communications through the use of a private mobile network and by providing live CCTV feeds to security staff’s mobile phones to assist in crowd control and facilitate the rapid removal of potential troublemakers.

The TeleWare solution empowers collaboration between on-site security personnel and the police and through a Private Mobile Network that provides coverage around the site and enables authorised standard mobile phones to be used for secure communications. The option for ‘push-to-talk’ and to integrate with the PSTN (Public Switched Telephone Network) enables a single handset alternative to multi-network wireless solutions. Benefits include cost saving through consolidation, better coverage and lower emitted radiation providing a greener alternative. Security can be further enhanced by the delivery of live CCTV feeds and stills from surveillance cameras around the venue straight to the security staff mobile phones. Images of known trouble makers, potential hotspot areas, vulnerable individuals, and people in need of medical attention can be fed to stewards and other staff to help them identify and deal with each situation that arises.

Discover more about Mobile & Flexible Working, or explore our Intelligent Mobile product.

Improve Customer Service with Automated Call Handling

Increasing numbers of stadia have found it vital to develop a 7 day business in order to generate sufficient revenue to pay for their facilities and support their core activities. This business model needs to be efficiently supported and, despite the popularity of the Internet, the telephone remains the preferred method of contact for many customers for ticket bookings and enquiries. TeleWare enable 24/7 call answering and the ability to react swiftly to changes in call volumes. Calls can be automatically routed appropriately to provide an improved service and simultaneously reduce the cost of call handling. Many callers can benefit from an efficient service without needing to speak with someone personally. The solution can provide good quality and timely information on issues that concern the caller, such as parking, event times and details of on-site facilities.

Based on an easily customisable IVR (Interactive Voice Response) solution, TeleWare can increase revenues and call handling capacity by changing the way inbound calls are handled. Customised call handling solutions, addressing immediate needs, can be developed tested and deployed in a live environment by non-specialist staff working from any location. This allows the venue manager to quickly adapt to changing business needs without incurring additional support charges or employing additional staff to handle peaks in customer calls.

Discover more about Inbound Call Management, or explore our Intelligent Connect product.

Monitor Performance and Maximise Sales Conversions

Where ticket sales are outsourced and managed by an external agency, we can provide information enabling the venue manager to evaluate whether they are receiving value for money.

TeleWare can provide reports on calls to your ticket booking numbers and provide you with the data to track the number of enquiries received by the agency versus the volume of sales.

Discover more about Interactive Voice Response or explore our Intelligent Connect product.

Measure Effective Use of Advertising

The venue marketing team needs to be able to justify and optimise advertising spend and make budget spend decisions based on marketing effectiveness. Using telephone response based statistics, we are able to track and report on resulting sales enquiries. This allows more effective management of campaigns, reducing misplaced advertising spend. The TeleWare solution uses the caller’s telephone number (CLI) in determining how the call should be handled, tracking which regions or advertising routes-to-market are most effective. By allocating a different telephone number to each campaign, call volumes generated by each campaign can be measured and budget share prioritised, ongoing, on the campaign types achieving the best return on investment. Where required, callers could be presented with a local menu and their call routed based on their choices. Reporting can be supplied in greater detail, based on callers’ choices, for example, calling regarding a particular area, such as hospitality, or a specific event.

Discover more about Interactive Voice Response or explore our Intelligent Connect product.