Assist in crowd control
Sharing information with onsite security staff in a secure solution that enables them to fulfil their duties effectively.
Provide up-to-date information
Providing information to the public via an automated telephone-based service.
Managing calls into the control room
Calls requesting information from the public handled without immediate specialist involvement plus providing the opportunity to leave additional information on reported incidents.
Assist in crowd control
Staff responsible for public safety, security or services at events attracting large crowds of people, such as football matches and music festivals, can now communicate with each other over a secure private mobile network, sharing information including video in order to fulfil their duties effectively. TeleWare enables security personnel, event management and police officers on-site to communicate with one another in a secure manner using standard mobile phones. Live CCTV feeds can also be viewed on a mobile to help identify and apprehend individuals. Users are authorised for network access via remote administration facilities.
Discover more about Private Mobile Networks and our Live Video solutions.
Enabling the public to obtain up-to-date information
Keeping the public regularly updated on the progress of an emergency, case or court outcome, in line with the Government’s Code of Practice and Strategic Action Plan, can present a considerable overhead in manpower resource. Internet access to basic non-personal data via appropriate security measures is one possible approach, but this limits accessibility.
TeleWare can increase the number of people kept informed and relieve officers of the need to manually make calls by implementing an automated system. The telephone-based solution enables the public to dial into the service and access basic data within a secure management database.
Discover more about our Interactive Voice Response solutions.
Managing calls into the control room
Services have been increasing the number of posts freed up for local incident management, increased call handling resource and introduced dedicated 999 Call Handlers. However, the communications centre can still become bottlenecked with multiple callers reporting the same incident and with non-urgent calls.
Caller ‘Self Service’
Using advanced telephony and speech technologies to assist in grading and assessing calls you can:
- Significantly reduce the number of calls that need to be handled by control room staff
- Maintain the level of professionalism demanded of the service
- Provide greater focus on those calls requiring officer deployment
- Relieve workload pressures whilst improving operational performance
- Reduce the number of unnecessary incident response deployments can cut costs
Discover more about our Interactive Voice Response solutions.