Pre-Sales Support, Thirsk, North Yorkshire
To work as part of a small team providing Pre-Sales support to the sales team and technical support / account management for the resellers for the TeleWare Group of companies. The successful candidate will be articulate, with the ability to communicate well both verbally and with written correspondence. Responsibilities will include providing product demonstrations, completion of pre-qualification tender questionnaires, preparation of proposals, and responding to technical queries by telephone and email. Full product training will be given. Preferred areas of technical knowledge include: SIP, VoIP, TDM, GSM, Carrier networks, and voice services / applications (e.g. Unified Messaging, IVR, SIP Trunking, IP Centrex). This is an office-based role with potential to develop to include UK-wide travel in 12 months.
Immediate start preferred.
Interested? Please send your CV and salary expectations by Email.
Technical Support Consultant
Location: Thirsk, North Yorkshire.
To provide technical Help Desk support within a customer services team. This includes service requests and administration, where required.
Key Skills Required:
- - Excellent communication skills, both verbally and written.
- - Ability to take initiative in investigating and resolving problems.
- - Self motivated, able to prioritise and work well under pressure.
- - Ability to work as a member of a team.
- - Ability to learn new products and adapt to new technologies.
- - Experienced and competent computer user, particularly use of Microsoft Office products.
- - Customer service experience desirable.
- - Knowledge of mobile telephony support desirable.Knowledge of mobile telephony support desirable.
Interested? Please send your CV and salary expectations by Email.